Payment & Refunds

The prices shown on the site are starting points in United States dollars, per session. The price for your session is confirmed before it goes ahead.

Where a piece of work is larger than a single session, we agree the scope and price with you in writing first.

Unless agreed otherwise, a session is paid for in advance, which confirms your time.

• Single sessions. Paid in full at the time of booking.
• Multiple sessions. May be arranged as agreed in writing before work begins.
• Method. Payment is handled by a secure, PCI-compliant processor; we never store card details.

You can reschedule a booked session with at least twenty-four hours' notice at no charge, and any payment carries over to the new time.

With less than twenty-four hours' notice, the session may be treated as delivered, since the time was reserved for you.

You may cancel a booking at any time by telling us in writing. What applies depends on timing.

• Before the session, with reasonable notice. Any payment is refunded in full.
• Shortly before the session (under twenty-four hours). A cancellation fee of up to half the session price may apply.
• After the session has taken place. The fee is not refundable, as the service has been delivered.

Once a consultation has taken place, the fee is not refundable, because the service, our time and the written summary have been delivered. If you were not satisfied with a session, tell us and we will do our best to put it right.

Dissatisfaction with an outcome after acting on the advice is not grounds for a refund, since results depend on how the advice is put into practice and on factors outside our control.

In the rare case that we have to cancel a session and cannot offer a suitable alternative, any payment for that session is refunded in full.

Where a refund is due, it is issued to the original payment method within ten business days of being agreed. We cannot refund to a different account or in cash, and how quickly it appears depends on your bank or card issuer.

We may update this policy as the advisory develops. The date at the top of the page records when the current version took effect, and the version in force when your booking is confirmed governs that booking.